Maintenance & Care Plan Contract

This website maintenance & care agreement is being made between WebLychee and your company. Your company may be referred to as “you” or “your company” or “the client” and our company may be referred to as “we,” or “us.”

 

THE PURPOSE OF THIS PLAN

Our website maintenance & care plan is intended to keep your website optimized, protected, and monitored while it lives on the interwebs.

Additionally, we are in your corner month-to-month as your “go-to webmaster” for any and all website content changes, tweaks, or additions within the scope of our monthly agreement.

 

SCOPE OF SERVICE

The scope of service is agreed upon by the plan that you choose. Please refer back to our Maintenance & Care Plan, which overviews the details of each plan’s tier and scope of services.

 

COST/PAYMENTS

The cost of our monthly maintenance plan is depending on the plan that you choose for your website. Additional sites may be added at a discounted rate. Please contact us to inquire about adding multiple sites.

Payments are collected either monthly or annually via an automatic, recurring credit card charge during the date you signed up for the plan.

 

TIMELINE OF SERVICE

We do our best to tackle website updates that lie within the agreement of our plan within 24-48hrs, Monday through Fridays. You will be notified for updates that will require more time or that will be handled after a 48-hour period.

 

WHAT TO EXPECT WHEN SIGNING UP

 When the site is onboarded to our plan, we will set up reporting, updating, backup and optimization tools on your website. You will be notified once the setup is complete. You can expect a monthly report of your website’s traffic, basic analytics, and an overview of all the updates, backups, monitoring, and optimizations that were done the month prior. All reports are sent within the first week of the month.

 

ADDITIONAL WORK OUTSIDE THE MONTHLY TIME

If you choose a plan that offers allotted support time per month, this time covers updates, changes, tweaks, or basic add-ons to the current website. Additional work on the website for advanced functionality, design, new pages, additional sites, or work outside the website for your company can be agreed upon via a separate proposal or retainer of hours.

 

CONFIDENTIALITY

Your information is confidential, protected and fiercely guarded by us. Your website details, logins, analytics, and any active revenue numbers, etc. that are displayed internally via your website will not be shared.

 

COMMUNICATION

By agreeing to our maintenance plan terms and conditions, you also agree to our communication boundaries for requesting website updates and any consultation calls. All requests for updates and support should be sent to support@weblychee.com. All consultation calls must be scheduled at least one day prior.

 

POINT OF CONTACT

We require ONE main point of contact for ongoing support, updates, and website communication. If more are involved on the client side of the plan or if you have a new point of contact at any point, this must be disclosed.

 

WEBSITE BREACH OR HACK

While we do our best to ensure that your website is protected, no site on the internet is 100% secure from any breach, malware or hack due to the nature of servers and websites. In the unlikely event that your website is compromised, we will take care of restoring the website and any blacklisting from Google at no extra charge to you.

 

TERMINATION OF MAINTENANCE OR HOSTING PLAN

Should you decide to leave the plan, you’re welcome to do so and we will make sure you have full control of your website, logins, and any domain information needed that’s associated with your account.

You’ll only pay through the billing period (either month or year) that you signed up for when signing up for the plan.

Note: If you are moving from our hosting, there is a hosting termination fee (billed at our hourly rate) if we need to assist with the transition and migration to a different hosting provider.

 

LIABILITY CLAUSE

 Should you cancel or forgo our hosting and maintenance services, you assume full responsibility for:

  • Website hosting via a trusted, secure, and reliable website host
  • Managing all hosting-related website issues or concerns
  • Updating the website plugins, theme, and WordPress weekly
  • Setting up website restore points and external backups
  • Website monitoring and security
  • Optimizing website database, media, files, and post revisions
  • Tracking website traffic via Google Analytics or other analytics platforms
  • Creating and keeping the website privacy policy up to date
  • Managing all website SSL Certificates and security warnings
  • Hiring a malware removal company in the event of a website hack or breach

 

NOTICE OF LIABILITY

We make every effort on our end to secure your payment information, details, and personal/company information. The programs we use to collect payment, host the site, and run the updates and optimizations are third-party software providers. Though we only use and partner with the most trusted providers in the business, we have no control over the security of these third-party software providers.

 

NOTICES

Your company and WebLychee agree to the contractual stipulations above and will make every effort to fulfill our obligations to ensure the best results possible for the website.