Maintenance & Care Plan

Protect Your Investment

With our Website Maintenance & Care Plan, you can confidently focus on growing your business knowing that your website is running optimally and fortified against threats.

What's In The Plan

WEBSITE HOSTING

A hosting server is essentially where your website resides. Host servers must ensure that your website is accessible 24/7.  Your website will be in our dedicated server, which means it is safe, seamless, reliable, and fast.

WEBSITE UPDATES

Just like smartphones, websites require updates to stay current with the latest technologies and security patches. We perform weekly updates of your website to keep it fast and secured against potential cyber threats.

MONITORING & SECURITY

We have tools to keep track of the activity and traffic on your site. These tools guard your site against  hackers and monitor  uptime. We get alerted immediately once your site is down, so we can work quickly to get you back online.

WEBSITE BACKUPS

Backups are like a digital insurance policy for your website in case of unforeseen digital glitches. We regularly create backups and restore points, so you can relax knowing that you can swiftly recover from any unexpected setbacks.

WEBSITE OPTIMIZATION

For a website to load fast and perform well, its files, database, and media need to be optimized. We have specialized tools that can keep your website optimized and running smoothly, keeping it free from any “web gunk.”

MONTHLY REPORTING

You shouldn’t have to try to determine what’s going on in your website. We take care of that with an in-depth (but not overwhelming) monthly report. We also give updates on the services that we’re doing monthly on your website.

PRIORITY SUPPORT

We set up exclusive contact details for our Maintenance & Care Plan clients so you can ping us whenever you need an update or you have questions. We do our best to get back to you within 24hrs on business days.

CONSULTATIONS

We know what’s happening on the “web side” of your business because we maintain and support  it monthly. This allows us to offer strategies, marketing ideas, and best practices that you can implement on your website. 

PRIVACY POLICY

EVERY website needs a privacy policy to protect your  visitors’ data and to protect your business from potential lawsuits. We keep your site legally compliant with auto-updating privacy policies that generate automatically.

FREE HOURS MONTHLY!

Our Maintenance & Care Plan clients get complimentary allowance (of 30 minutes to 2 hours of our services) every month. This can be used for ongoing website changes, additions, or updates! Additionally, all of our care plan clients get our REDUCED hourly rate!

NO-RISK GUARANTEE

Our plan comes with a no-risk, no-questions-asked guarantee. In the unlikely event that you want to pull your site the plan, you only pay for the month or year you’ve paid for and you’ll be provided with all site files and logins.

 WE’VE GOT YOU!

You don’t need to worry about the technical matters. We’ll maintain your website for you. 
We offer the perfect plan so you can rest easy knowing that someone is handling the complex, confusing and ever-evolving issues of the digital world. So choose your plan below!

CHOOSE YOUR PLAN

Monthly
Annual

What Are The Risks of Not Having Your Site Properly Maintained?

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WEBSITE HACK

If your website isn’t maintained and protected, it’s not a question of “if” but “when” a hack will occur.

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POOR PERFORMANCE

If your website isn’t optimized, it’ll perform and load slower as times goes on affecting conversions and sales.

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NO BACKUPS

If your website isn’t consistently backed up, you could completely lose your website’s content and progress when a breach happens.

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SEO IMPLICATIONS

If your website isn’t maintained and optimized, Google knows and decreases ranks of sites that are digitally “alive.”

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WEBSITE LEGITIMACY

If your website has any glaring issues such as a down SSL Certificate or notices of an unsecure connection, it affects traffic and brand legitimacy.

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IT'S ALL ON YOU

By not having your website cared for monthly, everything we cover in our plan is on you and will cost you in tools, time and unneeded stress.

FAQ’s

Some answers to the most frequently asked questions about our website care plan.

Are there cancellation fees?

Nope! Our website care plan is monthly or annual with a no-risk, no-questions-asked guarantee. If for any reason you need to pull your website from our maintenance plan, you have complete freedom to do so. Your plan is simply billed out for the month or year that’s paid for 🙂

Are there any setup fees?

If we’re building your website, there is no set up fee as long as it’s within a 90 day period!

If, after 90 days, you’d like to join our hosting/maintenance plan at any level, there is a $99 set up fee because we need to update all tools, clean up the database if it hasn’t been cleared, install our tools and backup the site among other tasks.

If we’re onboarding a website we did not design, there is a $250 setup fee  as we need to do a lot of work upfront to update the site, learn the tools, and get it ready to be properly maintained.

Do you offer just maintenance?

We can offer to maintain a website that is hosting elsewhere as long as the hosting company or custom server meets our requirements for properly maintaining and optimizing the site. Contact us to request a consultation and pricing for this.

What if I pass on the plan?

Our maintenance plan is not mandatory for clients but is highly recommended because of the importance of security, optimization, updates, backups, support, etc.

That said, if you choose to forego our care plan, you’re welcome to do so. You will, in that case, assume complete responsibility for the website updates, security, backups and other services laid out in this plan. This effectively releases us from any involvement if and when the website is breached, hacked or performs slowly because of the lack of proper optimization.

Can I join the plan if I originally pass?

Absolutely! If you decide to come back to us after having initially passed on the plan, we’ll welcome you to the plan with open arms and make sure your site is protected and cared for. See the setup fees question above for additional information about onboarding a site after 90 days.

What if I require more time than the monthly support time allows?

We’ll always try to get your updates done within 1 hour to save you some extra cost, but if you have a decent amount of updates that will require more hours, we’ll give you an estimate of time and we’ll do that at our hourly rate, which is discounted for you as a special, monthly care client!

What if I pass on the plan and my site gets hacked?

In this case, you’re welcome to handle it in- house by reaching out to our preferred malware and blacklist removal specialists, Sucuri. Or if you’d like to join our plan and have us take care of getting the hack cleaned, we have a $499 site cleaning/set up fee.

Depending on the type of hack/breach and how long the site has been compromised, SEO rankings and blacklisting issues may take weeks or even months to resolve and in some cases will require more additional work to recover.

Important note: We do not fix website hacks unless the site will subsequently be added to our plan.

What if the site gets hacked or breached while on the plan?
In the extremely unlikely event that a website is breached or hacked in any way while on our plan, we take full responsibility and will rectify the situation immediately. You will not need to do a thing.
Do you take on sites that you didn't build?

We will take on websites we didn’t build as long as they use the tools we’re familiar and comfortable with (or can learn quickly). Additionally, the site’s hosting must be one that meets our requirements.

Do you offer price breaks for multiple sites?

Absolutely! If you choose to have us host and maintain additional sites under your account, you’ll get a 30% discount (monthly or annual) for every site you add, which will be active for as long as we host and maintain the sites.

Does my monthly update time roll over?

No. The retainer of hourly updates is covered for that month and does not roll over or add up for later use.

What's included in the monthly time?

Your monthly time covers any updates, additions, or add-ons to your website. For example, changing hours, company information, staff or team members, adding new photos, updating services pages, etc.

While we do our best to get updates done within your allotted time, if more time is required, we can do so with our hourly retainer, which for you is discounted!

Note: The allotted monthly time is for work or updates on the existing website and cannot be used for other projects or a step by step website revamp. We’re happy to do those things either via our discounted hourly rate or via a discounted and separate fixed project!