GAP Support Staff Portal
https://staff.gapsupport.com.au/
GAP Support - Staff Portal Featured Image
GAP Support is an Australian disability support provider delivering NDIS-funded services to clients in their community. With a growing team of support workers and ongoing staff recruitment, they needed a secure and structured way to manage internal communication, documentation, and staff processes.

What is needed?

As their team expanded, GAP Support required a private staff portal separate from their main website.

They needed:

  • Secure login-only access for staff

  • A centralized hub for policies, induction manuals, and HR resources

  • Online forms that generate branded PDFs

  • Controlled file access without public visibility

  • A simple way to manage user accounts as staff join or leave

Their existing systems were fragmented, and important information was difficult to access quickly, especially on mobile.

Our solution

We designed and developed a secure WordPress based staff portal on a dedicated subdomain, fully integrated with their existing website.

Our services included:

  • Custom portal design and page structure

  • Secure user login system with role-based access

  • Online fillable forms with automatic PDF generation and email delivery

  • Branded PDF formatting

  • File management setup with view-only access for policies

  • Hosting and maintenance upgrade

The result is a streamlined, mobile-friendly internal system that improves staff efficiency while maintaining security and compliance.

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