If we’re building your website, there is no set up fee as long as it’s within a 90 day period!

If, after 90 days, you’d like to join our hosting/maintenance plan at any level, there is a $99 set up fee because we need to update all tools, clean up the database if it hasn’t been cleared, install our tools and backup the site among other tasks.

If we’re onboarding a website we did not design, there is a $250 setup fee  as we need to do a lot of work upfront to update the site, learn the tools, and get it ready to be properly maintained.

We can offer to maintain a website that is hosting elsewhere as long as the hosting company or custom server meets our requirements for properly maintaining and optimizing the site. Contact us to request a consultation and pricing for this.

Our maintenance plan is not mandatory for clients but is highly recommended because of the importance of security, optimization, updates, backups, support, etc.

That said, if you choose to forego our care plan, you’re welcome to do so. You will, in that case, assume complete responsibility for the website updates, security, backups and other services laid out in this plan. This effectively releases us from any involvement if and when the website is breached, hacked or performs slowly because of the lack of proper optimization.

Absolutely! If you decide to come back to us after having initially passed on the plan, we’ll welcome you to the plan with open arms and make sure your site is protected and cared for. See the setup fees question above for additional information about onboarding a site after 90 days.

We’ll always try to get your updates done within 1 hour to save you some extra cost, but if you have a decent amount of updates that will require more hours, we’ll give you an estimate of time and we’ll do that at our hourly rate, which is discounted for you as a special, monthly care client!

In this case, you’re welcome to handle it in- house by reaching out to our preferred malware and blacklist removal specialists, Sucuri. Or if you’d like to join our plan and have us take care of getting the hack cleaned, we have a $499 site cleaning/set up fee.

Depending on the type of hack/breach and how long the site has been compromised, SEO rankings and blacklisting issues may take weeks or even months to resolve and in some cases will require more additional work to recover.

Important note: We do not fix website hacks unless the site will subsequently be added to our plan.

We will take on websites we didn’t build as long as they use the tools we’re familiar and comfortable with (or can learn quickly). Additionally, the site’s hosting must be one that meets our requirements.

Absolutely! If you choose to have us host and maintain additional sites under your account, you’ll get a 30% discount (monthly or annual) for every site you add, which will be active for as long as we host and maintain the sites.

No. The retainer of hourly updates is covered for that month and does not roll over or add up for later use.

Your monthly time covers any updates, additions, or add-ons to your website. For example, changing hours, company information, staff or team members, adding new photos, updating services pages, etc.

While we do our best to get updates done within your allotted time, if more time is required, we can do so with our hourly retainer, which for you is discounted!

Note: The allotted monthly time is for work or updates on the existing website and cannot be used for other projects or a step by step website revamp. We’re happy to do those things either via our discounted hourly rate or via a discounted and separate fixed project!